Metode End User Computing Satisfaction (EUCS) : Evaluasi Sistem Informasi Manajemen Puskesmas di Puskesmas Twano Jayapura

Abstract

The Community Health Center Management Information System (SIMPUS) is designed to assist healthcare workers in recording, processing, and reporting service data. Evaluating user satisfaction is essential to ensure the system's effective implementation. This study aims to evaluate the implementation of SIMPUS based on user satisfaction levels at Twano Community Health Center, Jayapura City, Papua Province. This descriptive quantitative study employed a total sampling technique, involving 34 respondents from January to June 2024. The research instrument was a questionnaire based on the End User Computing Satisfaction (EUCS) model, which includes five dimensions: content, accuracy, format, ease of use, and timeliness. The findings showed that 67.6% of respondents were satisfied with SIMPUS, while 5.9% expressed dissatisfaction, particularly in the timeliness dimension. Overall, SIMPUS was well accepted by users; however, improvements are needed, especially regarding timeliness. Continuous evaluation and system development are essential to enhance user satisfaction and productivity in healthcare service delivery.