Optimalisasi Pelayanan Publik di Balai Pendidikan & Pelatihan Keagamaan Papua
DOI:
https://doi.org/10.31957/jeb.v13i2.4364Keywords:
Optimization, Public Services, Religious Education & Training Center, Jayapura, PapuaAbstract
The Papua Religious Education and Training Center plays an important role in developing the competence of the State Civil Apparatus based on Law Number 20 of 2023 concerning the State Civil Apparatus. There are many challenges faced in various improvements in public services, including problems related to training program planning, availability of infrastructure and limited budgets. If these obstacles are not managed well, they will have a negative impact on the State Civil Apparatus performance. This research aims to analyze superior public services, supporting and inhibiting factors and recommend models for optimizing superior public services at the Papua Religious Education and Training Center. Through the literature study method, we found that: Tangibles or physical evidence still needs to be completed. Reliability of human resources, training facilities, consumption services for participants and post-training services need to be improved; Responsiveness is quite good; Assurance and certainty of employee capabilities continues to be improved; Empathy is good. Supporting factors such as competent human resources, effective management systems, collaboration with stakeholders, and advanced information and communication technology, will improve the quality of the State Civil Apparatus and their performance; Inhibiting factors such as budget limitations, lack of facilities and infrastructure, as well as cultural differences in the Papuan context, can interfere with improving service quality. The superior public service optimization model that can be implemented at the Papua Religious Education and Training Center is: Building physical facilities, increasing human resources and training facilities, increasing responsiveness, regular monitoring and evaluation, and increasing output by holding training in district/city areas.
Downloads
References
Badan Perencanaan Pembangunan Nasional (Bappenas). (2023). Rencana Pembangunan Jangka Menengah Nasional (RPJMN) 2020-2024. Jakarta: Bappenas.
Creswell, J. W. (2014). Research design: Qualitative, quantitative, and mixed-methods approaches (4th ed.). Sage publications.
Denhardt, J. V, & Denhardt, R. B. (2015). The new public service: serving, not steering (Fourth Edi). Routledge.
Hayat, H. (2020). Paradigma Good Governance Menuju Shared Governance Melalui Reformasi Birokrasi dan Inovasi Pelayanan Publik. Aristo, 8(1), 1. https://doi.org/10.24269/ars.v8i1.2270
Hidayat, S. (2020). Optimalisasi pelayanan publik bagi pemimpin di era 4.0 (globalisasi). Jurnal Inovasi Penelitian, 1(6), 1237–1244.
Kusuma, F. K. (2024). Efektivitas Transformasi Organisasi dan Manajemen Pemerintahan Serta Masyarakat yang Partisipatif Menuju Pelayanan Publik Unggul. Journal of Education, Humaniora and Social Sciences (JEHSS), 6(3), 1148–1155. https://doi.org/10.34007/jehss.v6i3.2042
Moleong, L. J. (2013). Metodologi penelitian kualitatif (Rev. ed.). PT Remaja Rosdakarya
Nurdin, N. H. (2019). Optimalisasi pelayanan publik dalam perspektif new publick service pada Badan Pendapatan Daerah Kota Makassar. Jurnal Ilmiah Pranata Edu, 1(1), 01–13. https://doi.org/10.36090/jipe.v1i1.188
Pasolong, H. (2019). Teori Administrasi Publik (Cetakan Kesembilan). ALFABETA, CV, Bandung.
Peraturan Menteri Agama Nomor 11 Tahun 2022 Tentang Perubahan Atas Peraturan Menteri Agama Nomor 15 Tahun 2021 Tentang Organisasi dan Tata Kerja Unit Pelaksana Teknis Pendidikan dan Pelatihan Keagamaan.
Peraturan Menteri Agama Nomor 15 Tahun 2021 tentang Organisasi Dan Tata Kerja Unit Pelaksana Teknis Pendidikan Dan Pelatihan Keagamaan
Peraturan Menteri Agama Nomor 19 Tahun 2020 tentang Penyelenggaraan Pelatihan Sumber Daya Manusia Pada Kementerian Agama.
Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 15 Tahun 2014 tentang Pedoman Standar Pelayanan.
Sugiyono, 2017. Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta
Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik.
Undang-undang (UU) Nomor 20 Tahun 2023 tentang Aparatur Sipil Negara.